Legal
Privacy Policy
How Katoola Events collects, uses, and protects your personal information.
Last updated
Effective date:
Welcome to Katoola Events ("Katoola", "we", "our", or "us"). Katoola is owned and operated by LevelOn Capital. This Privacy Policy explains how Katoola collects, uses, stores, processes, shares, and protects information when you use: - the Katoola website, - mobile applications, - ticketing systems, - organiser tools, - communication systems, - and related platform services. By using Katoola, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Katoola may collect information including:
## Account Information
- name,
- email address,
- phone number,
- account credentials,
- profile information,
- organiser information,
- business details,
- and verification information.
## Transaction Information
- ticket purchases,
- order records,
- event registrations,
- payment status,
- payout information,
- refunds,
- and transaction history.
## Organiser Information
- business registration information,
- banking information,
- verification documentation,
- event listings,
- event descriptions,
- promotional material,
- and operational event information.
## Technical & Device Information
- IP address,
- browser type,
- operating system,
- device identifiers,
- session information,
- referral information,
- cookies,
- and platform usage data.
## Communication Information
- support requests,
- emails,
- SMS communications,
- WhatsApp interactions,
- platform notifications,
- and communication preferences.
## Behavioural & Platform Data Katoola may collect:
- behavioural signals,
- engagement metrics,
- fraud indicators,
- recommendation interactions,
- event activity,
- operational analytics,
- trust signals,
- and platform performance data.
2. How We Use Information
Katoola may use information to:
- operate the platform,
- process ticket purchases,
- facilitate organiser services,
- verify accounts,
- process settlements,
- prevent fraud,
- manage disputes,
- enforce policies,
- improve platform performance,
- personalise recommendations,
- communicate with users,
- provide customer support,
- analyse platform activity,
- maintain security,
- comply with legal obligations,
- and develop new services and features.
3. Communications
Katoola may contact users and organisers through:
- email,
- SMS,
- WhatsApp,
- push notifications,
- and platform messaging systems.
Communications may include:
- ticket confirmations,
- event updates,
- cancellations,
- security alerts,
- support responses,
- operational notifications,
- verification requests,
- promotional campaigns,
- and platform announcements.
Certain operational communications may be mandatory for platform use.
Users may manage certain promotional communication preferences where applicable.
4. Payment Information
Payments processed through Katoola may involve third-party payment providers.
Katoola:
- does not operate as a bank,
- does not store full payment card information,
- and does not directly process all payment transactions internally.
Payment providers may independently collect and process payment-related information according to their own policies and regulatory obligations.
5. Verification & Compliance Information
Katoola may collect and process verification information including:
- identification documents,
- banking verification,
- business verification,
- compliance records,
- and related onboarding information.
Verification information may be used for:
- fraud prevention,
- compliance reviews,
- payout management,
- dispute handling,
- trust systems,
- operational protection,
- and legal compliance.
Katoola reserves the right to request additional verification information where reasonably necessary.
6. AI Systems, Analytics & Automated Systems
Katoola may use:
- AI systems,
- recommendation engines,
- automated moderation,
- fraud-detection systems,
- behavioural analytics,
- ranking systems,
- and operational intelligence tools
as part of platform operations.
These systems may assist with:
- event recommendations,
- fraud detection,
- moderation,
- trust scoring,
- ranking decisions,
- risk management,
- and operational optimisation.
Automated systems may not always produce perfect outcomes.
Katoola retains ownership of:
- aggregated analytics,
- marketplace intelligence,
- behavioural insights,
- operational metrics,
- recommendation intelligence,
- fraud models,
- and derived platform intelligence generated through operation of the platform.
7. Information Sharing
Katoola may share information:
- with organisers,
- with payment providers,
- with service providers,
- with infrastructure providers,
- with communication providers,
- with analytics providers,
- with legal or regulatory authorities,
- and where reasonably necessary for platform operations.
Katoola may also share information:
- during fraud investigations,
- dispute resolution,
- legal compliance,
- operational enforcement,
- or safety-related situations.
Katoola does not sell personal information as a standalone commercial data brokerage business.
8. Organiser Access to Attendee Information
Organisers may receive limited attendee information necessary for:
- ticket validation,
- event management,
- customer support,
- admission control,
- compliance,
- and operational event delivery.
Organisers remain independently responsible for their own handling of attendee information.
Katoola is not responsible for organiser-controlled systems or organiser misuse of attendee data outside the Katoola platform.
10. Fraud Prevention & Security
Katoola may:
- monitor activity,
- analyse behavioural patterns,
- investigate suspicious activity,
- preserve records,
- restrict transactions,
- block activity,
- and apply operational controls
where reasonably necessary for:
- fraud prevention,
- security,
- operational integrity,
- platform protection,
- and legal compliance.
Katoola is not obligated to disclose all fraud-detection methods, internal thresholds, moderation systems, or security procedures.
11. Data Retention
Katoola may retain:
- transaction records,
- moderation records,
- operational logs,
- investigation records,
- verification information,
- communication history,
- and compliance-related information
where reasonably necessary for:
- legal defence,
- fraud prevention,
- dispute resolution,
- operational integrity,
- compliance,
- financial reconciliation,
- and platform security.
Deleted content may continue to exist temporarily in:
- backups,
- archives,
- caches,
- operational logs,
- or compliance systems.
12. Third-Party Services
Platform functionality may depend on third-party services including:
- payment providers,
- SMS providers,
- hosting providers,
- telecommunications providers,
- analytics providers,
- cloud infrastructure,
- and communication systems.
Katoola is not responsible for failures, outages, or independent practices of third-party providers.
Third-party providers may process information under their own privacy policies and legal obligations.
13. International & Regional Operations
Katoola may:
- localise services,
- regionalise functionality,
- restrict features,
- or modify operational availability
based on:
- legal requirements,
- risk,
- infrastructure limitations,
- operational considerations,
- or regional compliance obligations.
14. User Responsibilities
Users and organisers remain responsible for:
- ensuring information they submit is accurate,
- complying with applicable laws,
- securing account credentials,
- and using the platform lawfully.
Organisers remain independently responsible for:
- attendee communications,
- event operations,
- ticket enforcement,
- and organiser-controlled systems outside the Katoola platform.
15. Limitation of Privacy Guarantees
While Katoola takes reasonable operational and security measures, no platform can guarantee:
- absolute security,
- uninterrupted availability,
- or complete prevention of unauthorised access, fraud, or system compromise.
Use of the platform occurs at your own risk subject to applicable law.
16. Children & Age Restrictions
Certain events or platform features may involve age restrictions.
Organisers remain responsible for enforcing age-related entry requirements for their events.
Katoola does not independently guarantee age eligibility or organiser compliance with venue or alcohol restrictions.
17. Legal Compliance & Cooperation
Katoola may:
- cooperate with regulators,
- comply with lawful authority requests,
- respond to court orders,
- engage with payment providers,
- and disclose relevant information where reasonably necessary for:
- legal compliance,
- fraud prevention,
- safety,
- operational protection,
- or dispute resolution.
Katoola operates as a platform facilitator and not as the operational organiser of third-party events.
18. Changes to This Privacy Policy
Katoola may:
- update,
- revise,
- replace,
- or modify
this Privacy Policy over time.
Continued use of the platform after updates may constitute acceptance of revised policies.
Katoola may provide notice of material changes through:
- platform notices,
- email,
- SMS,
- WhatsApp,
- or other reasonable communication methods.
Need help understanding something on this page?
Contact our support team